Alpha Pharmacy - Poor, ********* and Unprofessional services.

<p> </p> <p>On Saturday 26/11/2016 approx. around lunch my pregnant wife & I visited a store at the Gateway shopping mall in attempts to purchase prescribed medication required for her pregnancy.</p> <p>I was met by a middle aged female who took the prescription note & gave me a total pricing of the items. I advised her that I was referred to the store and was told I would be able to purchase this medication on my medical aid to which she advised was possible. Keep in mind I was very clear with her upfront advising her that we are on separate medical aids and my wife’s funds were exceeded, if not possible then I would gladly pay cash for the items. We then continued to a point where I handed over my medical aid card, She looked at the card n walked away to help another customer without an explanation. On her return I kindly advised that it would have been polite of her if she could have excused herself rather than just leaving me standing at the counter.At this point she began raging & shouting out aloud grabbing the attention of other customers within the store claiming that what I am doing is *****. A very embarrassing moment for myself & my pregnant wife. I tried to calmly advise her that I do not understand the process hence my questions upfront & that I was referred to the store which I initially mentioned, all she could have done was advised me accordingly and I would have gladly paid cash. She continued going louder each time to which point I became very upset due to the embarrassing situation in a busy store. All of her colleagues then ganged up and the situation escalated, one of them disgusted me further by screaming and threatening us using words like “shut up you idiots” and “get out of our store before we throw you out”. She eventually had to be calmed by her colleagues who told her that she cannot speak in that manner; I asked her if she understood what customer services meant because clearly it was not evident. Surely it has to be unacceptable for ********* behavior as such to be a representative of your brand? I was receiving no joy and then asked for a manager, I was told the lady who I initially dealt who showed her arrogance from the start, the one who was unable to advise me what the medication served for ? is the one in charge as she is the pharmacist, I then asked for her name but she refused, but being persistent she eventually gave it out to what I spell as “aysia” but when I asked her to spell she did so as “aya” & refused to give any further.I am totally disgusted by this service & deformation of character received at your branch. I will definitely never conduct any sort of business with your organization and will ensure this traumatic experience is shared.</p> <p> </p> <p> </p>