Alpha Pharmacy Mid- Chem

To say I am shocked would be an understatement. On 16 March 2026, I walked into the Alpha Pharm Mid-Chem pharmacy for assistance after my Dr's appointment. This was shortly after 5pm. I handed my script to one of the assistants and to which she came back to me less than a minute later stating that Disocvery has rejected the entire claim. This to me was strange because, my Dr and I went through the medicine formulary and we discussed in detail which medications will be covered as such, it shouldn't have been a problem. Nonetheless, I was turned away. The following morning I called Discovery for them to tell me why the medications were rejected all for Discovery to tell me, that the claims weren't ven put through for it to be rejected. That under ylmy profile, no such claims reflect and the pharmacy didn't attempt to claim the medications that were prescribed. I subsequently went to a Clicks pharmacy which was much further away and I ended up getting ALL my medications as prescribed. When I returned to the pharmacy to confirm why they did not submit the claim, resulting in me spending the night with no medication and in pain, their response was: their pharmacy is not contracted with the Keycare Plus plan on Discovery, which in itself is a lie because I have received other medications before from this pharmacy but yesterday- they just refused to bother to check. I further mentioned that, the address they have on system is over a year old and I've since moved. There was not even an offer to update it to my current address. It's those kind of basic things that leave one with a bad taste and I will NEVER visit Alpha-Pharm Mid Chem pharmacy again. No one could give me a good reason as to why I had to spend the night in pain without medication when I'd come to the pharmacy to receive help and got nothing.