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rone H

1 reviews | Active since Jul 2016

29 Jul 2016, 10:34

Third party

<p>On 17/06/2016 my husband was involved in a car accident. The other party who is an employee for Brenner Mills driving a company vehicle, during working hours who's insurance is with Insurance Underwriting Managers, ignored a red robot and drove into my car. Right at the corner where a petrol station is, all the attendants saw the accident and have made police affidavids. At the time I have cancelled my insurance and had to bring forward a third party claim. I have done exactly as IUM has instructed and went out of my way to get it to them fast. Now that I am issueing summons against Brenner Mills (who by the way doesnt even care that their driver ignored a red light and could have ****ed someone) I still have to phone in and get that info myself. They do not even have the decency to respond to any one of my emails. The rudest people that I have ever spoken to. And as they advertise... all calls are recorded.. So please check your recording. I want a reason in writing why you are not willing to pay my third party claim, as you are an insurance company and customers pay for this service.</p>

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Replies (1)
Alpha
Alpha's reply29 Jul 2016, 13:05
Official

Dear

We have noted the content of your comment herein and would like to confirm that IUM is attending to this matter on an urgent basis.

Take note that IUM values each and every client and that we pride ourselves on superior customer service.

Thank you very much

Natasha Vorster | Compliance and Complaints Officer

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