Insurance Underwriting Managers
<p>Insurance underwriting managers have charged me to insure a Kawasaki motor cycle for 18 months that I don't even own. They agreed they had but only refunded me half of the R7534.00 rand they owe me. They have blocked me from emailing them. They refuse to take my calls. They must be classed as the worst insurance company ever. </p> <p>I would appreciate your assistance in this matter </p> <p> </p> <p> </p>
Good Day
We have noted the content of your comment herein and would like to request that you submit your complaint along with your contact information and policy information in order to trace and investigate your matter.
Take note that IUM values each and every client and that we pride ourselves on superior customer service.
Thank you very much
Natasha Vorster | Compliance and Complaints Officer
Best regards,
Good Day
We have noted the content of your comment herein and would like to request that you submit your complaint along with your contact information and policy information in order to trace and investigate your matter.
Take note that IUM values each and every client and that we pride ourselves on superior customer service.
Thank you very much
Natasha Vorster | Compliance and Complaints Officer
Best regards,
Best regards,
Best regards,
Natasha, This is typical of IUM. I have spoken to you on the phone and by email. You have all the documents. If they have gone missing again, please contact your Leisure Manager. Michelle Broadhurst, or Kallie Steyn, or Peter van me Kerk, Michelle is the last person that refused to pay me my money that you overcharged me for 18 months. I am not being difficult, I am not asking for interest on your mistake, just pay me the full amount that you owe, and that you admitted to, not half.
Natasha, This is typical of IUM. I have spoken to you on the phone and by email. You have all the documents. If they have gone missing again, please contact your Leisure Manager. Michelle Broadhurst, or Kallie Steyn, or Peter van me Kerk, Michelle is the last person that refused to pay me my money that you overcharged me for 18 months. I am not being difficult, I am not asking for interest on your mistake, just pay me the full amount that you owe, and that you admitted to, not half.
Good Day
I recall your complaint and is aware that feedback of same has been advised to your via your email from our departments.
Thank you
Best regards,
Good Day
I recall your complaint and is aware that feedback of same has been advised to your via your email from our departments.
Thank you
Best regards,
Good Day Sir
I refer you to the information sent to you by Michelle from our offices. The refund you require is from Enbridge and not from IUM.
Hi Mr Brockman,
With reference to your complaint duly received from our compliance officer.
Please note that you may contact Ina Halgryn from Enbridge, who is copied in on this mail, in order to discuss the additional refund due. Contact details hereunder:
Ina Halgryn – ***
We confirm further that IUM removed the motorcycle from the date the policy incepted and refunded the amount due from IUM.
Enbridge will require confirmation exactly when the bike should have been removed in order to ascertain the correct refund due.
I trust you will find all in order.
With kind regards,
Best regards,
Good Day Sir
I refer you to the information sent to you by Michelle from our offices. The refund you require is from Enbridge and not from IUM.
Hi Mr Brockman,
With reference to your complaint duly received from our compliance officer.
Please note that you may contact Ina Halgryn from Enbridge, who is copied in on this mail, in order to discuss the additional refund due. Contact details hereunder:
Ina Halgryn – ***
We confirm further that IUM removed the motorcycle from the date the policy incepted and refunded the amount due from IUM.
Enbridge will require confirmation exactly when the bike should have been removed in order to ascertain the correct refund due.
I trust you will find all in order.
With kind regards,
Best regards,
Again IUM is passing the buck. If you take over from another underwriter and do not inform the client. You then assume responsibility for that policy. Do you not! If you did not no your homework as you are bound to do, this is a typical example IUM's shoddy and appalling service they dish out to their clients.
The right thing to do, is you go back to Enbridge who you took over my policy from with out my knowledge and get my money. Peter van ne Kerk the then Enbridge boss works for you now and sits in your office. So do the right thing, This of course only if IUM are a honorable and reputable company as you state
Again IUM is passing the buck. If you take over from another underwriter and do not inform the client. You then assume responsibility for that policy. Do you not! If you did not no your homework as you are bound to do, this is a typical example IUM's shoddy and appalling service they dish out to their clients.
The right thing to do, is you go back to Enbridge who you took over my policy from with out my knowledge and get my money. Peter van ne Kerk the then Enbridge boss works for you now and sits in your office. So do the right thing, This of course only if IUM are a honorable and reputable company as you state
IUM I am still waiting for my money owed to me. I will not go away till I get my money. Do the right thing
IUM I am still waiting for my money owed to me. I will not go away till I get my money. Do the right thing
Good Day Sir
with reference to your comments, we have advised you who the correct party is to deal with regarding your refund, we have also actioned same from our side once again on your behalf.
Hi Mr Brockman,
With reference to your complaint duly received from our compliance officer.
Please note that you may contact Ina Halgryn from Enbridge, who is copied in on this mail, in order to discuss the additional refund due. Contact details hereunder:
Ina Halgryn – ***
We confirm further that IUM removed the motorcycle from the date the policy incepted and refunded the amount due from IUM.
Enbridge will require confirmation exactly when the bike should have been removed in order to ascertain the correct refund due.
I trust you will find all in order.
With kind regards,
Best regards,
Good Day Sir
with reference to your comments, we have advised you who the correct party is to deal with regarding your refund, we have also actioned same from our side once again on your behalf.
Hi Mr Brockman,
With reference to your complaint duly received from our compliance officer.
Please note that you may contact Ina Halgryn from Enbridge, who is copied in on this mail, in order to discuss the additional refund due. Contact details hereunder:
Ina Halgryn – ***
We confirm further that IUM removed the motorcycle from the date the policy incepted and refunded the amount due from IUM.
Enbridge will require confirmation exactly when the bike should have been removed in order to ascertain the correct refund due.
I trust you will find all in order.
With kind regards,
Best regards,
This is your responsibility you are responsible for the money you overcharged me. You took over the account with out my knowledge, you never informed me that I was insured with you. I will not now go and deal with a third party to get my money. You did not take over potion of the account..but the whole account. This response shows a total lack of respect for your clients and their money that they trusted you with. You collect my money and credit my account.
This is your responsibility you are responsible for the money you overcharged me. You took over the account with out my knowledge, you never informed me that I was insured with you. I will not now go and deal with a third party to get my money. You did not take over potion of the account..but the whole account. This response shows a total lack of respect for your clients and their money that they trusted you with. You collect my money and credit my account.
Good Day Sir,
This matter is now closed from IUM, we can no further assist, please see below.
Hi Natasha
This needs to be sorted out from Embridge as IUM has refunded the client what was due to him.
From IUM Leisure we cannot assist the client any further.
Kind regards
Antoinette Ross | Personal Lines Product Manager
Best regards,
Good Day Sir,
This matter is now closed from IUM, we can no further assist, please see below.
Hi Natasha
This needs to be sorted out from Embridge as IUM has refunded the client what was due to him.
From IUM Leisure we cannot assist the client any further.
Kind regards
Antoinette Ross | Personal Lines Product Manager
Best regards,