ZK
Ziyad K
1 reviews | Active since Jul 2016
12 Oct 2021, 14:32
The website says Motor claims paid within 9 days, however after 42 days there is still no feedback
All supporting documentation was submitted as requested on 30th August 2021.
No feedback or resolution since.
The website says Motor claims paid within 9 days, however after 42 days there is still no feedback.
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Replies (1)0
Replies (1)
Alpha's replyOfficial
12 Oct 2021, 14:56Good Afternoon Ziyad.
I confirm receipt of your complaint, and I have investigated the matter with Adrian from our Liability Claims department. He notified me that you received a response today 12th October 2021 @ 14:37 which stated the following:
The above matter refers.
We confirm that as per your email, the matter is with management for approval.
We further confirm that you are correct in saying that our website indicates that motor damage is paid out within 9 days, however that applies to our policy holders and not third parties.
Further to the above our email dated 25/08/2021 clearly outlines that we cannot confirm an estimated timeframe for the matter to be resolved.
I trust you find the above in order, and as soon as Adrian receives approval from management he will provide you with an update on your claim.
Kind Regards
Shana Aleixo
Compliance Officer
I confirm receipt of your complaint, and I have investigated the matter with Adrian from our Liability Claims department. He notified me that you received a response today 12th October 2021 @ 14:37 which stated the following:
The above matter refers.
We confirm that as per your email, the matter is with management for approval.
We further confirm that you are correct in saying that our website indicates that motor damage is paid out within 9 days, however that applies to our policy holders and not third parties.
Further to the above our email dated 25/08/2021 clearly outlines that we cannot confirm an estimated timeframe for the matter to be resolved.
I trust you find the above in order, and as soon as Adrian receives approval from management he will provide you with an update on your claim.
Kind Regards
Shana Aleixo
Compliance Officer
Alpha's reply12 Oct 2021, 14:56
Official
Good Afternoon Ziyad.
I confirm receipt of your complaint, and I have investigated the matter with Adrian from our Liability Claims department. He notified me that you received a response today 12th October 2021 @ 14:37 which stated the following:
The above matter refers.
We confirm that as per your email, the matter is with management for approval.
We further confirm that you are correct in saying that our website indicates that motor damage is paid out within 9 days, however that applies to our policy holders and not third parties.
Further to the above our email dated 25/08/2021 clearly outlines that we cannot confirm an estimated timeframe for the matter to be resolved.
I trust you find the above in order, and as soon as Adrian receives approval from management he will provide you with an update on your claim.
Kind Regards
Shana Aleixo
Compliance Officer
I confirm receipt of your complaint, and I have investigated the matter with Adrian from our Liability Claims department. He notified me that you received a response today 12th October 2021 @ 14:37 which stated the following:
The above matter refers.
We confirm that as per your email, the matter is with management for approval.
We further confirm that you are correct in saying that our website indicates that motor damage is paid out within 9 days, however that applies to our policy holders and not third parties.
Further to the above our email dated 25/08/2021 clearly outlines that we cannot confirm an estimated timeframe for the matter to be resolved.
I trust you find the above in order, and as soon as Adrian receives approval from management he will provide you with an update on your claim.
Kind Regards
Shana Aleixo
Compliance Officer