TERRIBLE COMMUNICATION... EXTREMELY UNHAPPY and DISAPPOINTED at the service. Claim IUL37036 Escalated for payment - No claim payment made post 30 business days specified.

CLAIM = IUL37036. Communication is terrible. I was knocked in the back by a Red Ant Security Vehicle on the 28th March 2022, to find out IUM is the insurance carrier for there 3rd party insurance. I was NEVER contacted first by IUM EVER. I always have to call IUM. After MANY MANY calls to IUM (Adrian Francis) chasing down the latest status on the claim a claim offer was provided on 19th July 2022. I completed all the necessary documentation in acceptance of the claim offer and IUM (Adrian Francis) acknowledged the acceptance of my documentation on 25th July 2022. I have patiently waited the 30 business day claim payment window (as per the documentation). NOTE: Still NEVER get calls to update me from IUM on the claim. I ALWAYS CALL. Adrian Francis escalated the NO Claim payment to Management a few times. It is now 35 business days, 5 days past the limit. I called Adrian again and asked who in management I can contact. He provided email address (***). I assume Ryan is a manager. PLEASE PLEASE PLEASE can this claim payment just be paid out to me so that I CAN NEVER DEAL WITH IUM again.