1 reviews | Active since Dec 2017
Shockingly unprofessional staff
These people do not take calls, return calls, provide feedback. These people do not reply to emails. They will not even transfer your call to the appropriate department despite having asked for specific people. They just try to get you off their back and transfer you anywhere. They are defensive and argumentative.
I t's been 1year since my accident, i have had little to no correspkndence regarding my excess claim.
Good Afternoon
We have noted the content of your comment herein and would like to confirm that IUM would like to attend to this matter on an urgent basis. Take note that IUM values each and every client and that we pride ourselves on superior customer service. Please be so kind as to email your claim information and complaint to my direct email in order for me to assist.
Thank you very much
Natasha Vorster | Compliance and Complaints Officer
:: Direct Tel ***
:: Email ***
:: Web www.ium.co.za
Good Afternoon
We have noted the content of your comment herein and would like to confirm that IUM would like to attend to this matter on an urgent basis. Take note that IUM values each and every client and that we pride ourselves on superior customer service. Please be so kind as to email your claim information and complaint to my direct email in order for me to assist.
Thank you very much
Natasha Vorster | Compliance and Complaints Officer
:: Direct Tel ***
:: Email ***
:: Web www.ium.co.za