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SG
Sibusiso G

1 reviews | Active since Aug 2013

12 Sept 2018, 15:00

Poor service and ***********

A client of IUM drove into me more than a month ago. I called IUM to submit a 3rd party claim. I submitted all the relevant documents they requested. Till today this issue is still not resolved they keep telling me the assessor is still busy. I really feel this is unfair I am sitting with an accident damaged vehicle and it seems like no one is giving this attention it deserves.

0
Replies (7)
Alpha
Alpha's reply13 Sept 2018, 08:26
Official

Good day

We take note of your comments herein.

Please find my contacts details below.

Kindly provide me with further information in order that I may look into matter and respond accordingly.

Regards
Sharren Bhagwandin
Compliance officer
Direct Tel | ***
Switchboard | ***
Fax | ***
Email | ***
Web | www.ium.co.za

SG
Sibusiso G's update21 Sept 2018, 12:31
Reviewer Update
Still no communication from IUM regarding my claim. Can someone please provide me feedback
SG
Sibusiso G's update21 Sept 2018, 12:33
Reviewer Update
My details My name is Sibusiso Gazo and claim number : IUL03188 Contact ********** 824
Alpha
Alpha's reply21 Sept 2018, 13:21
Official

Good day Sibusiso

Thank you for providing me with your information.

We will contact you shortly.

Regards
Sharren Bhagwandin
Compliance officer
Direct Tel | ***
Switchboard | ***
Fax | ***
Email | ***
Web | www.ium.co.za

Alpha
Alpha's reply03 Nov 2018, 10:30
Official

We would like to officially state that this complaint has been addressed.

All parties have been contacted and advised accordingly.

This complaint is now marked as resolved.

Kind Regards

The IUM Team

Alpha
Alpha's reply14 Nov 2018, 16:22
Official
 Good day Sibusiso, further to the above, we confirm your third party claim was settled and forwarded for payment which should reflect within the next day or two. As such we will consider this matter finalised.  
SG
Sibusiso G's update20 Nov 2018, 09:19
Reviewer Update
Good Day, 30 working days has passed and I haven't received anything on my side therefore I cannot confirm that the matter has been resolved and finalized. Thanks