Poor Service and hiding behind written Policy.

<p>I was hijacked on 20 Oct 2016, vehicle fortunately recovered and booked for repairs at BMW ARC in Zambesi on 16 Nov 2016. Given a courtesy car that was returned on 19 Dec 2016 due to number of days allocated as per policy being exhausted. I was informed in writting that the vehicle will be ready by 21 Dec 2016, when I visited the Zambesi ARC on 19 Dec 2016, I was shocked to realise that the vehicle will not be ready as promised and I was informed that the vehicle can only be ready in 2017. </p> <p>This is unacceptable as i am now subjected to public transport whilst paying a premium for a vehicle that i am not using.</p>