Pathetic Customer Service

<p>I have been experiencing the most horrific service from IUM. I am unable to receive any feedback from them. All I get told is to wait 30 wokrking days. The incident was submitted in February 2017, and I still havent received any feedback. Whenever, I callded for feedback I was told that they require new documents, which continued until April, now even submitting all the documents, I still cannot get a direct answer and I am still being told to wait 30 days, with not feedback or explaination on what the hold up is. I have escalated to the manager for feedback, and I have been given the run around once again. This has been the most frustrating experience of my life, and I do not understand why it is so difficult to give feedback on my claim. ABSOLUTELY PATHETIC !!! They claim... "The smooth and efficient handling of claims is what strengthens the relationship between broker and client. We guarantee quick turnaround times on all claims and keep relationships rock-solid."... what a load of ****. WRETCHED, INADEQUATE SERVICE...</p>