not happy at all -***

I submitted a claim last week for a damaged fridge and the service provider was appointed to assess the fridge and even today am still without a fridge and on my claim incident description, I mentioned that I have only one fridge. when one has contents cover obviously you will have additional add-ons product. so, the claims adviser asked me to send my list of the contents of the fridge off which I did and she then send me another email stating that I should supply her with the PQ for the grocery and off which I don't I don’t have!!! then she sends me another email and I was told as per my policy wording whenever I have a claim I should supply then with the proof,

firstly, she failed to at least exercise her customer service s****s by doing a screenshot of that section that she is taking about on my policy wording, remember i do not work for IUM, and as the client i can only check my schedule not the 100 something pages of the policy wording.

somewhere in July, we had issues with municipality as there was electricity shortage and I had to submit a claim for spoil food and my claim was paid accordingly by the person handing the claim.

so now the fridge is damaged and this is more than a proof required that I have spoil food and moreover I have been spending more so that we can eat ever since the fridge was not working and this happened around month end and most of the people do their groceries. but when i submit my claim someone had the audacity to down mark everything on the list to the way they think a family of 8 people should survive monthly. Maybe is because we are black and we can feed on R1100, for the whole month but if I was of a different race, it would have been acceptable that to spend over R4500.00 groceries monthly. Everything is expensive these days.

Instead of cash I would like you guys to give me food parcels as per my list.