NOT AN INSURER I WOULD RECOMMEND

<p>On the 15/12/2016 at 9.15 am I had a blow out on my way to Durban, with my family in the car. At 9.34 am i called the Global Trace Help number that was given to me. I spoke to Claremont, providing him with all my details. He proceeded to say that he will call me back shortly with the assistance required. I waited for an hour and no one called back. I called them again, this time explaining that i have my family in the car and we are stuck alone on the road side. This agent as well asked me to hold, I did so for 10 minutes and could'nt anymore as i was on a cell. I had then made arrangements with a private tow company to get me towed to my destination. That private company was on scene 15 minutes after my call, with a courtesy car to assist my family. Bear in mind, this was all at my cost. I then received a call from Big Show Towing, stating that they were despatched to assist me, when i explained them my situation I was told that they only received instructions from the insurance company at 10.50am. They proceeded to send me the email which was sent out to them confirming the time. THIS IS NOT WHY I PAY FOR INSURANCE...................GOD FORBID I HAD A LIFE THREATENING EMERGENCY and i placed my trust in IUM. I am extremely upset at the level of service by this company. Sadly enough, i contacted my Broker and he was also too busy in a meeting to assist me, but he gets paid every month. This is unacceptable!</p>