AF
Angie F
1 reviews | Active since Jul 2020
20 Oct 2020, 12:34
no etiquette
I MUST SAY THIS COMPANY HAS ABSOLUTELY NO WAY OF TALKING TO PEOPLE. I SOPKE TO A GUY WRT A CLAIM THAT I WAS JUST DOING A FOLLOW UP FOR. HIS ARROGANT AND INDIRECTLY CALLED ME A **** AND SAID IM BOMBARDING HIS BROKERS WITH NONSENSE. I SPOKE TO HIS MANAGER WHO ALSO WASN’T VERY HELPFUL, SHE ENDED MY CALL AND WHEN I TRIED TO CALL BACK SHE WOULDN’T ANSWER MY CALLS. NOW MY ISSUE IS…. This accident was NOT my fault, hence the company that caused the accident agreed to pay. YOUR PEOPLE AT IUM has no telephone etiquette.
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Alpha's replyOfficial
20 Oct 2020, 14:57Good Afternoon Angie F
I accept receipt of your complaint, and I apologise for the experience you have received. Kindly send through your name, contact number, claim/policy number as well as the staff members you spoke to to shana @ ium.co.za in order for me to investigate this further?
I accept receipt of your complaint, and I apologise for the experience you have received. Kindly send through your name, contact number, claim/policy number as well as the staff members you spoke to to shana @ ium.co.za in order for me to investigate this further?
Alpha's reply20 Oct 2020, 14:57
Official
Good Afternoon Angie F
I accept receipt of your complaint, and I apologise for the experience you have received. Kindly send through your name, contact number, claim/policy number as well as the staff members you spoke to to shana @ ium.co.za in order for me to investigate this further?
I accept receipt of your complaint, and I apologise for the experience you have received. Kindly send through your name, contact number, claim/policy number as well as the staff members you spoke to to shana @ ium.co.za in order for me to investigate this further?