PJ
Peter J

1 reviews | Active since Sept 2021

28 Sept 2021, 17:15

IUM bad service

Had accident with one of my company cars two months back Damaged radiator and took car to IUM recommended panel beater Promised to complete in two weeks and since then i get stories about spares and then that they did not see additional damage and so it carries on IUM has been absolutely useless in their response and assistance to get my car finished The UIM representative keep on telling me they always have issues with this panel beater THEN WHY SEND ME TO HIM And after two months i still don't have my car Definitely wont recommend IUM to any one I cancelled my insurance with them Three factories and about six cars Immediately they sent letter to me saying they are cancelling my insurance because i claim too much WHAT DONT THEY UNDERSTAND - THEY CANNOT CANCEL AFTER I ALREADY CANCELLED WITH THEM 😳

0
Replies (1)
Alpha
Alpha's reply29 Sept 2021, 08:45
Official
Good Morning Peter

I acknowledge receipt of your complaint, and I have escalated your complaint to the relevant department manager.  Kindly send through your claim/policy number to shana @ium.co.za in order for us to investigate this further and provide you with a response.

I await your email. 

Kind Regards,
Shana Aleixo
Compliance Officer