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1 reviews | Active since May 2017

10 May 2017, 09:10

IUM AN EXAMPLE OF EXPLOITATION AND MOCKERY

<p>I WAS INVLOVED IN AN ACCIDENT WHEREBY OUT OF THE BLUE WHILE MY VEHCILE AND ALL THE OTHER VEHCILES WERE STATIONARY ONE OF IUM CLIENTS BUMPED INTO MY CAR FROM BEHIND,I LODGED A THIRD PARTY CLAIM,THE MAN WHO BUMPED INTO ME ACKNOWLEDGED HIS MISTAKE AND SAID IUM WILL FIX IT AS PER HIM HE WASNT PAYING ATTENTION TO THE TRAFFIC AHEAD OF HIM AND DIDNT BOTHER TO WAIT FOR METRO POLICE TO COME,I CALLED IUM AND REACHED ADCORP I CALLED ADCORP AND WAS REFERED TO "LEGACY" , LEGACY TOLD ME THAT THEIR SYSTEM HAS BEEN DOWN FOR THE PAST MONTH & THAT THEY ARE UNABLE TO ASSIST CLIENTS WITH CLIAMS,HOW THE HELL IS IT POSSIBLE FOR A COMPANY BIG OR SMALL TO NOT BE ABLE TO RENDER THE SERVICE WHICH THEY ARE BEING PAID FOR.ALL I WANT IS MY CAR TO BE FIXED AND IT BETTER BE QUICK SO IUM AND LEGACY SHOULD ATTEND TO THEIR POOR SERVICE OR JUST SHUT DOWN AS A COMPANY AS IT DISPLAYS INCOMPETANCE IN 2017????WHO DOES THAT?????IUM SHOULD BE DISGRACED AT THE POOR SERVICE AND REFERING ME FROM ONE POINT TO ANOTHER POINT IS PATHETIC</p> <p> </p> <p>CLAIM ***/2017</p>

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Replies (2)
Alpha
Alpha's reply14 Jun 2017, 09:51
Official

Good Day

My apologies for the delay in responding to your comment on Hello Peter.

We have noted the content of your comment herein and would like to request that you email your complaint, policy information and contact information to me ***, in order for us to trace and investigate the matter.

Take note that IUM values each and every client and that we pride ourselves on superior customer service.

Thank you very much

Natasha Vorster

Compliance Officer

Alpha
Alpha's reply19 Jun 2017, 12:15
Official

Good Day

Kindly contact me via email *** in order to assist with your complaint.

Thank you

Natasha Vorster

Compliance Officer