MM
Michael M
1 reviews | Active since Nov 2021
03 Nov 2021, 16:44
Increased monthly premium
Not happy with my experience as a customer.
1. inconsistent debit order dates and missing of debit orders- I have once drove for 10 days in the new month without the service provider debiting the monthly premium. meaning I was driving around with an uninsured car while I have an insurance. The debit order date varies month to month and this is worrisome.
2. Increased monthly premium without notification or any form of discussion. Poor service from their agents as well
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Replies (1)
Alpha's replyOfficial
04 Nov 2021, 08:30Good Morning Michael
We confirm receipt of your complaint, and in order to look into the matter further, kindly provide us with your policy number by sending an email to shana @ium.co.za.
We will await your email.
Kind Regards,
Complaints Management Team
We confirm receipt of your complaint, and in order to look into the matter further, kindly provide us with your policy number by sending an email to shana @ium.co.za.
We will await your email.
Kind Regards,
Complaints Management Team
Best regards,
Alpha's reply04 Nov 2021, 08:30
Official
Good Morning Michael
We confirm receipt of your complaint, and in order to look into the matter further, kindly provide us with your policy number by sending an email to shana @ium.co.za.
We will await your email.
Kind Regards,
Complaints Management Team
We confirm receipt of your complaint, and in order to look into the matter further, kindly provide us with your policy number by sending an email to shana @ium.co.za.
We will await your email.
Kind Regards,
Complaints Management Team
Best regards,