DS
Dikeledi S

1 reviews | Active since Nov 2021

09 Dec 2021, 09:04

I'm not satisfied with the offer

I'm Glendy Selemela, ID NO *** 089, Reference NO ***and my contact number is ***, Last time on the 15th November 2021and i complained about the delay payment of budget insurance to hellopeter.and hellopeter helped me too much.since on that day they started to respond quickly but I'm not satisfied with the offer that they want to give me of R49 803.51.because it is too small to fix all the damages of my car, I sended them an email to tell them the money is too small to fix all the damages of my car.and the best thing they could do,is to organize with their panel beaters of budget insurance to fix my car. they said they will respond within a week and since i had an accident on the 19th September 2021 and I'm still waiting for them and now is nearly three months,I don't have a cartecy car to go to work and I'm struggling because sometimes is raining.I did a quotation at midrand it cost R91 674. 12 for all the damages and diagnosics the car.

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Replies (2)
Alpha
Alpha's reply09 Dec 2021, 12:01
Official
 Good Afternoon Ms Selemela

We acknowledge receipt of your complaint submitted and the contents of which has been duly noted.

Kindly provide us with your claim number by emailing shana@ ium.co.za, to allow us the opportunity to assess the matter, to which we will provide you with feedback by email to resolve the matter as soon as possible.

Kind Regards,
IUM Complaints Department 
Alpha
Alpha's reply15 Dec 2021, 10:08
Official
 Good Morning Ms Selemela

As per our discussion this morning, it has been concluded that you have directed your complaint to the incorrect company.  

I do hope that you have success with your claim.

Kind Regards,
IUM Complaints Department