1 reviews | Active since Aug 2015
How is a aluminum window from blowing out from the 6th floor not covered.
I processed my claim over a month ago for a window that flew out of my apartment during the heavy winds. Obviously being my window It was an emergency replacement i had to do and Alpha could not care less. They repudiated my claim a month later.
Good day,
Thank you for bringing your concerns to our attention.
We are sorry to learn of your experience and appreciate the frustration and inconvenience associated with the incident and subsequent claim outcome.
We take concerns regarding the assessment and handling of claims seriously and confirm that the matter has been brought to the attention of our Complaints Department for further review.
We have identified the claim in question and are currently reviewing the circumstances, supporting documentation and assessment undertaken to ensure that the matter has been considered comprehensively and in accordance with the applicable policy provisions.
Should you wish to provide any additional information or raise further concerns, you are welcome to contact us directly at ***.
Thank you for affording us the opportunity to review the matter.
Kind regards,
Alpha Team
Good day,
Thank you for bringing your concerns to our attention.
We are sorry to learn of your experience and appreciate the frustration and inconvenience associated with the incident and subsequent claim outcome.
We take concerns regarding the assessment and handling of claims seriously and confirm that the matter has been brought to the attention of our Complaints Department for further review.
We have identified the claim in question and are currently reviewing the circumstances, supporting documentation and assessment undertaken to ensure that the matter has been considered comprehensively and in accordance with the applicable policy provisions.
Should you wish to provide any additional information or raise further concerns, you are welcome to contact us directly at ***.
Thank you for affording us the opportunity to review the matter.
Kind regards,
Alpha Team