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KS
Kevin S

1 reviews | Active since Aug 2021

18 Aug 2021, 08:36

Frustrated and Disappointed.

So submitted a third party claim beginning May this year after their client damaged my car in April. Have had correspondence since then and the last email to their technician on 02 August is that the claim is with the internal assessor. Does it really taking almost four months to assess? Claim number IUL24297

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Replies (4)
Alpha
Alpha's reply18 Aug 2021, 14:45
Official
Good Afternoon Kevin

I confirm receipt of your complaint, and I have consulted with the claims technician Nonhlanhla Msenga.

The claim has been referred to our Legal Manager Niel van der Merwe for validation and authorization.  Nonhlanhla will provide you with a settlement offer as soon as she  receives feedback. 

I trust you find the above in order, and if you have any further concerns please don't hesitate to email niel @ium.co.za.

Kind Regards,
Shana Aleixo
Compliance Officer 

KS
Kevin S's update16 Sept 2021, 10:16
Reviewer Update
Dear Shana

So it's been almost a month and no no response from Niel Van Der Merwe. I have emailed him on the 30th August 2021 and to date no response. Your claims technician Nonhlanhla said she was going to get back to me last week but it's also been a week but no communication?

Not sure if this is how all claims are been addressed by your company.

Will await your response because it seems that you are the only one that at least communicates with me on this platform.

Regards
Kevin
Alpha
Alpha's reply17 Sept 2021, 09:29
Official
Good Morning Kevin

I trust you are well.

I have consulted with Nonhlanhla Msenga, who has advised that the file had been escalated to Wihan Du Preez our Senior Legal & Compliance Manager due to Niel van der Merwe being on leave.  Your claim has been authorised and Nonhlanhla will be sending you your settlement offer during the course of today. 

I apologise for any inconvenience caused.

Have a great day further!

Kind Regards,
Shana Aleixo
Alpha
Alpha's reply21 Oct 2021, 09:00
Official
Good Morning Kevin

I trust you are well and having a lovely week.

Please note that your claim has been settled and your file will be closed. 

Kind Regards,
Shana Aleixo