DO THE RIGHT THING AND PAY OUR CLAIMS

<div>The Service from the insurance is very disappointing and frustrating at the same time!!! I put in a claim for a burst geyser, washing machine, and tumble dryer on 03/09/2023. The geyser was sorted out, and regarding the other items I was told that it was never serviced. I never knew that it was a car that needed a service and nowhere in the policy schedule does it say such. On 29/05/2024 I put in another claim for my TV with a video attached to the broker. On 04/06/2024 I received a call from a guy saying they are collecting the TV for assessment. Today she calls me saying that will not be replacing or fixing the TV because it was not lightning or power surge there is a unit that is broken the only thing that she can do is get another assessor or the claim can be rejected or canceled, I told her I am not happy with the feedback that she is giving me I want a solution. We pay insurance every month and there are no problems when the money is collected from our accounts but the minute, we CLAIM there is always a problem, I AM FED UP WITH THIS SERVICE DELIVERY!!!</div>