YD
Yasmien D

1 reviews | Active since Dec 2016

12 Feb 2018, 16:22

DISGUSTING ATTITUDE FROM LIANE VAN DER MESHD

DISGUSTING ATTITUDE FROM LIANE VAN DER MESHD!!!!

I had a car accident and my insurance advised me to get information from the other parties insurance. The women I spoke to Liane van der meshd was extremely rude and uninterested!! She refused to give me the information I required and was not interested in anything i had to say. I explained what had happened at the accident scene and wanted to give her an accident report number but she was not the slightest bit interested!! she said she was aware of the accident as the client had called her. She spoke over me and would not listen to what my insurance was requesting. She then accused me of causing the accident and did not want the accident report number.

She refused to give me her name and surname or a reference number for the call (even though they state on the phone that they record all calls). I asked to speak with her manager (Kobus Noorde) only then did she give me her name!!! But still refused to give me a reference number for the call!!

i am utterly disgusted at liane's customer service and attitude!!! I deal with high profile clients on a daily basis and I would most definitely not recommend this insurance company to any of them!!!

Liane should not be allowed to speak to clients with an attitude like hers. Every time I spoke, she spoke over me. every time i asked her something she sighs. she was not interested and not willing to help!!

I am furious and disgusted at such disgusting customer relations!!!

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Replies (3)
Alpha
Alpha's reply13 Feb 2018, 08:35
Official

Good Day

Kindly take note that your comment has been noted and we will follow up with same.

Please feel free to to contact me on my details as stated below and I will do my best to assist with your enquiries.

IUM values each and every client and we pride ourselves on superior customer service.

Kind Regards

Sharren Bhagwandin

Compliance Officer

Direct Tel | ***
Switchboard | ***
Fax | ***
Email | ***

Alpha
Alpha's reply03 Nov 2018, 09:58
Official

We would like to officially state that this matter was addressed with the relevant parties.

The complaint has been marked as resolved.

The IUM Team

Alpha
Alpha's reply16 Nov 2018, 08:33
Official
 Good day Yasmien,
 Further to the above, we confirm your version of events was addressed with our employee as mentioned. As IUM always strives to provide the best possible service to our clients and stakeholders, your concerns have been noted and addressed. We will now consider this matter finalised. 

Regards
The IUM Team