Delayed Claim

In all honesty there is not much to say as I have recieved such bad service in terms of the service I have recieved it has not been the type of service one deserves. I have had a claim pending for 3 months. My emails do not get answered or they are delayed to be responded to. My motorcycle got written off and I sent through the damages to the company, a week later I get told that they struggled to obtain the damages letter from the dealership, when it was sent a week before. I have a buddy of a different race that I also ride with where by he also came off his bike, it was written off as well. He is using the same insurance. He wrote off his motobike a month after I did but the insurance paid out and he got a new motobike financed already within less then 2 months. My claim has no outcome as yet. This is a good company but the seevice I have recieved has been beyond ridiculous.