MW
Magda W
1 reviews | Active since Jan 2018
14 Sept 2020, 21:06
Definitely worst company ever be careful
They never pay out they a bunch of ****** with Covid 19 I had loss of income eventually had to close my business twice they declined stay away from this company they looking for laim excuses not to pay out I refuse to pay one more month this insurance and if they debit me again they will be sorry bunch of ******
Helpful (0)
Replies (8)0
Replies (8)
Alpha's replyOfficial
15 Sept 2020, 15:19Good Afternoon Magda.
I confirm receipt of your complaint and I would like to investigate the matter, if you could please send an email to *** with an explanation, contact details, email address as well as policy/claim number in order for me to resolve.
Kind Regards,
Shana Aleixo
I confirm receipt of your complaint and I would like to investigate the matter, if you could please send an email to *** with an explanation, contact details, email address as well as policy/claim number in order for me to resolve.
Kind Regards,
Shana Aleixo
Alpha's reply15 Sept 2020, 15:19
Official
Good Afternoon Magda.
I confirm receipt of your complaint and I would like to investigate the matter, if you could please send an email to *** with an explanation, contact details, email address as well as policy/claim number in order for me to resolve.
Kind Regards,
Shana Aleixo
I confirm receipt of your complaint and I would like to investigate the matter, if you could please send an email to *** with an explanation, contact details, email address as well as policy/claim number in order for me to resolve.
Kind Regards,
Shana Aleixo
MW
Magda W's updateReviewer Update
15 Sept 2020, 21:20You got my name and surname look it up your company declined my claim twice your company is busy ripping people off????
MW
Magda W's update15 Sept 2020, 21:20
Reviewer Update
You got my name and surname look it up your company declined my claim twice your company is busy ripping people off????
Alpha's replyOfficial
16 Sept 2020, 08:50Good Morning Magda
I have forwarded your complaint onto our claims department, however with the limited information we can't seem to pick up the claim on our system as I can't see your surname on this platform, it just shows "Magda W". Kindly provide me with more info in order to respond accordingly
I have forwarded your complaint onto our claims department, however with the limited information we can't seem to pick up the claim on our system as I can't see your surname on this platform, it just shows "Magda W". Kindly provide me with more info in order to respond accordingly
Alpha's reply16 Sept 2020, 08:50
Official
Good Morning Magda
I have forwarded your complaint onto our claims department, however with the limited information we can't seem to pick up the claim on our system as I can't see your surname on this platform, it just shows "Magda W". Kindly provide me with more info in order to respond accordingly
I have forwarded your complaint onto our claims department, however with the limited information we can't seem to pick up the claim on our system as I can't see your surname on this platform, it just shows "Magda W". Kindly provide me with more info in order to respond accordingly
MW
Magda W's updateReviewer Update
16 Sept 2020, 11:29Ref ***
And your second time excuses is nonsense I was already past waiting period and clearly who ever look at my claim was not interested what didn’t they understand I had to close sooo ya waiting for you r response Mr Manager????
And your second time excuses is nonsense I was already past waiting period and clearly who ever look at my claim was not interested what didn’t they understand I had to close sooo ya waiting for you r response Mr Manager????
MW
Magda W's update16 Sept 2020, 11:29
Reviewer Update
Ref ***
And your second time excuses is nonsense I was already past waiting period and clearly who ever look at my claim was not interested what didn’t they understand I had to close sooo ya waiting for you r response Mr Manager????
And your second time excuses is nonsense I was already past waiting period and clearly who ever look at my claim was not interested what didn’t they understand I had to close sooo ya waiting for you r response Mr Manager????
Alpha's replyOfficial
16 Sept 2020, 12:50Hi Magda, I apologise that you have had a very frustrating experience with us and I would like to investigate this. Kindly provide me with your surname as due to the POPI Act, it is protecting all information posted on Hello Peter so I cannot see your Ref no. Sorry for any inconvenience caused.
Alpha's reply16 Sept 2020, 12:50
Official
Hi Magda, I apologise that you have had a very frustrating experience with us and I would like to investigate this. Kindly provide me with your surname as due to the POPI Act, it is protecting all information posted on Hello Peter so I cannot see your Ref no. Sorry for any inconvenience caused.
MW
Magda W's updateReviewer Update
16 Sept 2020, 15:20M.Westley
MW
Magda W's update16 Sept 2020, 15:20
Reviewer Update
M.Westley
Alpha's replyOfficial
16 Sept 2020, 15:36Thank you Magda.
Feedback will be provided in due course.
Have a lovely afternoon further!
Feedback will be provided in due course.
Have a lovely afternoon further!
Alpha's reply16 Sept 2020, 15:36
Official
Thank you Magda.
Feedback will be provided in due course.
Have a lovely afternoon further!
Feedback will be provided in due course.
Have a lovely afternoon further!
Alpha's replyOfficial
16 Sept 2020, 15:42Magda, I would really appreciate it if you could send me an email (shana @ ium co za )as your personal details are not on our system and it is probably under the business name and details.
I would appreciate your assistance in this regard, as we strive at improving our customer service.
I would appreciate your assistance in this regard, as we strive at improving our customer service.
Alpha's reply16 Sept 2020, 15:42
Official
Magda, I would really appreciate it if you could send me an email (shana @ ium co za )as your personal details are not on our system and it is probably under the business name and details.
I would appreciate your assistance in this regard, as we strive at improving our customer service.
I would appreciate your assistance in this regard, as we strive at improving our customer service.