1 reviews | Active since Jun 2021
***
***
My name is Bethuel Ramushu. I had an accident in October 2021. I put in a claim mid October 2021 , vehicle was inspected and taken to repair center for quotes. IUM received quotes and they authorized the repairs to be done by the 26th October 2021. The authorization letter was sent from IUM directly to the repair center and I was ccd in. The repair centre began repairing the vehicle and completed repairs. Only after repairs where completed I was told that IUM will not pay as I was not covered for the period. If I was not covered why was my claim approved? Why was authorization for repairs authorized by IUM to the repair center? Why was I not told before repairs that I was not covered for the period? This has left me in a lot of Debt as I had to pay from my own pocket. I need a reimbur*****t for this. I have sent complaints and have not received feedback. Currently reporting to the Ombudsman.
We acknowledge receipt of your complaint submitted, the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Kind Regards
IUM Complaints Team
Best regards,
We acknowledge receipt of your complaint submitted, the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Kind Regards
IUM Complaints Team
Best regards,
We have now had an opportunity to review your complaint and discuss this matter with our claims department. According to the information provided, the repairs to your vehicle was authorised on 26 October 2021 on the assumption that you were covered for the loss at hand (date of loss 13 October 2021) in terms of your policy. On 28 October 2021 your broker advised our offices that the vehicle’s cover was indeed cancelled by yourself effective 30 September 2021. Once we were informed of this, we immediately instructed the repairers to seize any repair work and as such any repairs done to the vehicle (if any) were not on our instructions. As the vehicle’s cover was cancelled prior to the loss we are unfortunately unable to indemnify you in terms of the policy.
I trust you find this in order.
Kind Regards, IUM Team
Best regards,
We have now had an opportunity to review your complaint and discuss this matter with our claims department. According to the information provided, the repairs to your vehicle was authorised on 26 October 2021 on the assumption that you were covered for the loss at hand (date of loss 13 October 2021) in terms of your policy. On 28 October 2021 your broker advised our offices that the vehicle’s cover was indeed cancelled by yourself effective 30 September 2021. Once we were informed of this, we immediately instructed the repairers to seize any repair work and as such any repairs done to the vehicle (if any) were not on our instructions. As the vehicle’s cover was cancelled prior to the loss we are unfortunately unable to indemnify you in terms of the policy.
I trust you find this in order.
Kind Regards, IUM Team
Best regards,