bad service claiming as third party with ium

<p>my car was involved in an accident on the 15/12/2016 at edenvale rd , it was three vehicles involved including mine,i was waiting stationery on the robots waiting for robot to open ,taxi and toyota corrolla colliaded with each other in the middle of the rd ,causing toyota corolla to bump in to my vehicle ,we then reported the accident to police and both drivesr denied wrong doing ,on the 19 i called the insurance for toyota corolla to claim as third party of wich i spoke to wayne johnston he requested documentation and police affidavit wich i fowarded to him and i was left with 2quotation from panelbeters ,i fowarded the quotes on the 4/1/2017 it was received by michael the manager for wayne ,he then fowarded all the information to vanessa van der weisthhuizen,i had to call her to follow up on the claim ,she wanted the sketch of accident on the 10/01/2017 witch i did send to her and on the 11 i followeu up with her again because she never bothered to call me ,she then said that they not liable for the damage because their customer told them that the taxi jumped robot thatwas red after, she just said they busy assessing the claim and she said that was their rejection i did not receive a rejection letter it was just like that i must say that ium is a bad compony ,they offering bad service ,their clients has insurance with them wich has third party but when third party claims against them they want to find excuses just not to pay for claim they dont even have customer care only few people work there ,people must refrain from taking insurance with this compony.</p>