Bad service

I reported the accident/ damage on my bike to them on the 26th of December 2015, they rep**** on the 28th with the info they needed from me, after sending everything they needed they told me that the assessor would go out to the bike and report back to me, on the 29th the assessor contacted me and told me he was with the bike and will give his report. The 10th of January I called them after no report back from them, they then told me that they are waiting for the assessor and that he will be reporting to them that afternoon and that they will contact me. So after waiting another week for then I called back on the 14th, I was then told that it would bedone by that Friday the 16th. I have still not heard from them and I'm getting tired of wasting airtime phoning them, my bike is financed and now I need to pay for a bike that is basically standing and nothing is happening.