Bad customer service on Third Party claim

My car was bumped by a lady insured with IUM I logged a Third party claim with IUM end of February. Claim IUL35472. I've sent everything they asked for and I've called to follow up for the past couple of months. Last week Monday I called asking how far my claim is I was told that everything will be paid out on the 9 June 2022. I waited and waited until I called again on Monday the lady I spoke gabe me this person (Managers details *** (Niel Van der Merwe – ***). Apparently is responsible for the delay at this point I'm tired of being the one running around trying to find out what's going, they never update you on anything. IUM has the worst customer service