Bad customer service from Adrian Francis at IUM on 3rd party claim

My car was bumped by a 3rd Party that was insured with IUM I logged a claim on the 3rd of August with Mont Blanc who was the broker they submitted all the documentation to IUM on the 23rd of August. I have sent everything they asked for and I've called to follow up for the past month. I'm tired of being the one running around trying to find out what's going, they never update you on anything. IUM has the worst customer service.

I had the worst kind of experience with Adrian Francis! He fails to do what is employed to do, Its been over a months since I am waiting for him to get back on my claim, he is not a good communicator he does not reply to emails and when you call him he is rude and abrupt.