Fals pretences

I hereby want to lodge an official complaint against Alpha Debt Management (ADM) NCRDC3069 regarding miss information provided regarding an application with them on 08 February 2021

The consultant that is unknown to me contacted me regarding the debt relieve their company offers to clients in need, due to COVID I fell behind on all my accounts and needed a solution, with the in formation that was brought to me I could choose which accounts I want to put under debt revue. My chosen account was an ABSA Personal loan, RSC Personal Loan and American Express credit card.

During this conversation with me and the consultant it was explained to me that I do not pay any fees for this proses and only the 3 accounts will be affected under the debt revue and I needed to signs on my cellphone my signature on a link that was sent to me during this conversation, after done so it was said that they will take the offer to this 3 creditors of mine and will inform with in 30 days what the outcome will be, that was also the last I heard from them

My offer was R 5 747.17 and will be debited from my ABSA cheque account and the 1st payment will only be from the 15 March 2021, because from the application date there is 30 days for them to react to my creditors for a special offer to them to cover my debts. Once I received my “signed” copy of the application I saw the 1st debit order date was commencing on the 15th February 2021 -that was wrong The 2nd problem was that ABSA has stopped/blocked my Credit Card and my overdraft cheque account from any transaction to go out, I was then told by ABSA that once 1 account falls under dept revue they took all my accounts in the same institute that has a negative balance as a complete package to fall under dept revue – That was not explained to me when the ADM consultant contacted me After I Struggled to get hold of them, I was told that one supplier needed more money than what was offered, no communication from ADM was recieved back from anyone. I have also sent an email to cancell the debt review proses, ADM have put me on the Credit Bureau althow I have manage my own accounts

I feel I was put under a false impression regarding the accounts that will not fall under debt revue. All my related RCS and ABSA accounts now is blocked due to the debt revue !!! The debit order that was ‘signed’ was on my overdraft account that was also blocked and I feel the consultant should have told me that all related accounts will be blocked from my creditors if the is still debt on the accounts