Alora Order (#5246)

I've ordered things costing more than R2000 from Alora since December 18 of last year. I've been receiving email excuses till August 2024, and they've never bothered to update me since they told me they had operational issues. It has been a year, and nothing has been shared. I attempted to contact them through all internal communication methods, but received no response. I'm quite unhappy, and I even sought a refund, but they didn't care to react.