Alora Man /Missing item declared to be damaged.

My girlfriend had ordered two tshirts for me only one tshirt was delivered the second one they sent an email that it was damaged since June 2024 nobody has gotten back to us ,when trying contact them they sending us ink t track order yet no new order number was provided for replacement nor did they do a refund, whatsapp contact nuber is no longer working and they dont even reply on instagram .i think one would have to go open a case and track down their account number since no comunication has been done, the business shows no compaction for clients.very disappointed yet they have nice clothes , bad service indeed