Please pick up your phone, or contact me asap!!

Alliance has been deducting my account through Aedo collection for more than a year now. Not ONCE have I received a statement or a call NOTHING. I am almost sure this account has been paid up. I have been phoning through non stop!!!!!! NO ANSWER... I have sent mails, no answer... But it is okay to deduct money??

PLEASE can someone there make contact with me please????

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You will see I sent mail to: *** ***

I would just like a statement on my account that is it... not asking for much....