FNB CALL CENTRE

I called 2 today first time she told me she cant help me .She have to transfer me I holded on for over 5 min to go to voicemail to say the person is not available .I called again 3 rings and then you put your details they say hold on the person extension is not available cant except message .then I called again a gentleman answer had to spell my email adress still waiting for my proof of payment .

ALL I WANTED WAS A PROOF OF PAYMENT I MADE YESTERDAY ....WHAT SERVICE NO CUSTOMER SERVICE STAFF DON'T CARE THEY GET PAID SO DON'T WORRY