Extremely Bad Service on behalf of Isabella Garcia

An agent (Beauty Thupa) called me from Alliance Call Centre regarding my Isabella Garcia account that was settled in January already. I asked her why am i being called 4 months after settling the account and request to send pop. She snapped and said if i don't want to send it i should just say so then hung up the call. I immediately called back and requested her details. I spoke to Mathapelo, the call cut and she called me back (Mathapelo).

The rude agent called me back, maybe this is after she was notified that i called back to get her details. The attitude still persisted as i asked her at what point in our conversation did i refuse to send the POP. The attitude this girl gave me is totally not acceptable, enough to ruin someone's day. If she didn't parrot what i said she totally ignored my question, it was back and forth until i hung up. What frustrates me is that the information that she has is not correct and clearly shows that their system is not updated because the account was settled and closed 4 months back.

She does not know what TCF is and how it applies to her and her job. At this point i just wonder if Isabella Garcia as a very big brand are aware the type of attitude that we are given. I'm certain that they would not want to associate with persons who ***** the brands image. I'm not happy at all, to this point i'm not certain regarding the purpose of the call and why my payment was not allocated and updated when i made it 4 months back.