Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Alley Roads is drawing sustained criticism from tenants across developments including Illovo Country Estate, Sandy Lane, Amanzi Heights and Inkanyezi Village. Recurring complaints centre on prolonged electricity and water outages, units handed over unfinished or unclean, and maintenance requests left unattended for months. Deposit and admin fee refunds reportedly stretch far beyond the promised fourteen day turnaround, pushing some tenants toward small claims court. Reviewers also describe unanswered emails, misleading off grid and pool advertising, and management staff they experienced as dismissive.
TrustIndex
2.3
NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Alley Roads
What do customers say about Alley Roads?
Based on recent customer reviews, Alley Roads is drawing sustained criticism from tenants across developments including Illovo Country Estate, Sandy Lane, Amanzi Heights and Inkanyezi Village. Recurring complaints centre on prolonged electricity and water outages, units handed over unfinished or unclean, and maintenance requests left unattended for months. Deposit and admin fee refunds reportedly stretch far beyond the promised fourteen day turnaround, pushing some tenants toward small claims court. Reviewers also describe unanswered emails, misleading off grid and pool advertising, and management staff they experienced as dismissive.
Is Alley Roads trustworthy?
Alley Roads has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Alley Roads across 103 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2020
DO NOT RENT at SANDY LANE
Alley roads has complexes , suchas Sandy in the Roodepoort area, they will show you one show room so to buy in into moving in, then you will get in into a dirty unpainted unit without even door handles for the bedrooms and bathrooms, and cupboard doors hinges loose. Then next you will electrity and water up to R600 each without electricity coming in meaning you paying precvious tenants place. After that you will not have electricity for days and management will not communicate though you buy prepaid electricity. This wi1ll go on throuhgh out your stay in this place and you will forced to endure as you have paid the months rent. The only response you will get from their contact office person is ... calm down electrity will be back. Currently we had not had electricity since fridat the 24th July 2026 and its now friday 31 July 2026 and can't exactly move either because we already paid next month rent
1 reviews | Active since Jun 2020
DO NOT RENT at SANDY LANE
Alley roads has complexes , suchas Sandy in the Roodepoort area, they will show you one show room so to buy in into moving in, then you will get in into a dirty unpainted unit without even door handles for the bedrooms and bathrooms, and cupboard doors hinges loose. Then next you will electrity and water up to R600 each without electricity coming in meaning you paying precvious tenants place. After that you will not have electricity for days and management will not communicate though you buy prepaid electricity. This wi1ll go on throuhgh out your stay in this place and you will forced to endure as you have paid the months rent. The only response you will get from their contact office person is ... calm down electrity will be back. Currently we had not had electricity since fridat the 24th July 2026 and its now friday 31 July 2026 and can't exactly move either because we already paid next month rent
1 reviews | Active since Apr 2026
Worst property management group
Please avoid signing a lease with this management group at all costs. We’ve been without water for 3 weeks now with zero communication from them. They don’t pay their bills but expect rental payments every month. They are unable to communicate and have nothing in order. Avoid them at all costs
1 reviews | Active since Apr 2026
Worst property management group
Please avoid signing a lease with this management group at all costs. We’ve been without water for 3 weeks now with zero communication from them. They don’t pay their bills but expect rental payments every month. They are unable to communicate and have nothing in order. Avoid them at all costs
1 reviews | Active since Mar 2024
Poor Customer Service Regarding Refunds
I submitted a refund request for my deposit some time ago, but I have still not received any feedback or update regarding the process. I would appreciate clearer communication and a timely response, as it is frustrating to wait without any acknowledgment or progress update. I hope this matter can be resolved professionally and as soon as possible. Please assist with feedback on the status of my refund request.
1 reviews | Active since Mar 2024
Poor Customer Service Regarding Refunds
I submitted a refund request for my deposit some time ago, but I have still not received any feedback or update regarding the process. I would appreciate clearer communication and a timely response, as it is frustrating to wait without any acknowledgment or progress update. I hope this matter can be resolved professionally and as soon as possible. Please assist with feedback on the status of my refund request.
1 reviews | Active since Mar 2026
14-day deposit turnaround? Try 3 months and counting
If your lease agreement has Alleyroads Managing Services (Pty) Ltd as your landlord, think twice, especially if you expect your deposit back without a fight. I vacated my unit at Amanzi Heights (eManzimtoti) in December 2025 after following all required processes, including a 3 months notice. I was told there is a 14-day turnaround time for refunds, yet that timeline has clearly not been honoured. Almost 3 months later, there is still no payment and no proof of payment. Instead, it’s constant follow-ups and being given the runaround. At this point, it feels like tenants are expected to chase and practically beg for money that is rightfully theirs. What’s more concerning is that I am not the only one, tenants who vacated before me at Amanzi Heights experienced the same issue, which makes this a pattern rather than a once-off delay. Still expecting an immediate payment of my deposit and proof thereof.
1 reviews | Active since Mar 2026
14-day deposit turnaround? Try 3 months and counting
If your lease agreement has Alleyroads Managing Services (Pty) Ltd as your landlord, think twice, especially if you expect your deposit back without a fight. I vacated my unit at Amanzi Heights (eManzimtoti) in December 2025 after following all required processes, including a 3 months notice. I was told there is a 14-day turnaround time for refunds, yet that timeline has clearly not been honoured. Almost 3 months later, there is still no payment and no proof of payment. Instead, it’s constant follow-ups and being given the runaround. At this point, it feels like tenants are expected to chase and practically beg for money that is rightfully theirs. What’s more concerning is that I am not the only one, tenants who vacated before me at Amanzi Heights experienced the same issue, which makes this a pattern rather than a once-off delay. Still expecting an immediate payment of my deposit and proof thereof.
1 reviews | Active since Nov 2022
Months of Power Outages & No Transparency
For the past three months this complex has had ongoing electricity outages while tenants are still charged full rent. The property was advertised as “off-grid,” yet it is running on a generator that is switched off daily. Tenants were repeatedly told outages were due to breaker faults or technicians being sent, which was not accurate. I work from home and cannot earn when the power is off. Food has spoiled due to repeated outages. Maintenance issues are reported but contractors never arrive. Communication is extremely poor, messages go unanswered, and proper escalation details were initially withheld. Very disappointing experience. Proceed with caution.
1 reviews | Active since Nov 2022
Months of Power Outages & No Transparency
For the past three months this complex has had ongoing electricity outages while tenants are still charged full rent. The property was advertised as “off-grid,” yet it is running on a generator that is switched off daily. Tenants were repeatedly told outages were due to breaker faults or technicians being sent, which was not accurate. I work from home and cannot earn when the power is off. Food has spoiled due to repeated outages. Maintenance issues are reported but contractors never arrive. Communication is extremely poor, messages go unanswered, and proper escalation details were initially withheld. Very disappointing experience. Proceed with caution.
1 reviews | Active since Jul 2025
Johannesburg renting Ikamava Mews
I am having the worst experience with this company. First after doing everyhting they required they didn't have my apartment ready. Mind you I waited two whole months for this place. Then after waiting these two months, they do not want to process my refund for the deposits I paid. So I basically spent tons of money for two months because of them and after everything they put me through they are actively trying to **** me of money I paid to them. Worst experience ever with a rental. AVOID THEM, THEY ARE GROSS. Now I have to go through small claims court for money which I actually need and probably won't be able to get for another three months or something. Like honestly avoid like the plague.
1 reviews | Active since Jul 2025
Johannesburg renting Ikamava Mews
I am having the worst experience with this company. First after doing everyhting they required they didn't have my apartment ready. Mind you I waited two whole months for this place. Then after waiting these two months, they do not want to process my refund for the deposits I paid. So I basically spent tons of money for two months because of them and after everything they put me through they are actively trying to **** me of money I paid to them. Worst experience ever with a rental. AVOID THEM, THEY ARE GROSS. Now I have to go through small claims court for money which I actually need and probably won't be able to get for another three months or something. Like honestly avoid like the plague.
1 reviews | Active since Mar 2020
****mers disguised in a corporate umbrella - bunch of Amateurs
The alley road, a corporate entity managing Illovo country estate have been swindling tenants of their hard work money, the place is a ****** **** of a hostel disguised in the name of an estate, since 1 February 2026, tenants have been countless power outages with no explanation from the company, in return they feed us lies and since then no Temporary to full term countermeasure have been put in place, it is also alleged that this company is engaged in ******* electrical connections hence today as we speak we don't have electricity, i have lost R4500 replenishing all the rotten groceries i bought because of this inconvenience, but seemingly nobody from Alley roads management wants to account for....
1 reviews | Active since Mar 2020
****mers disguised in a corporate umbrella - bunch of Amateurs
The alley road, a corporate entity managing Illovo country estate have been swindling tenants of their hard work money, the place is a ****** **** of a hostel disguised in the name of an estate, since 1 February 2026, tenants have been countless power outages with no explanation from the company, in return they feed us lies and since then no Temporary to full term countermeasure have been put in place, it is also alleged that this company is engaged in ******* electrical connections hence today as we speak we don't have electricity, i have lost R4500 replenishing all the rotten groceries i bought because of this inconvenience, but seemingly nobody from Alley roads management wants to account for....
1 reviews | Active since Feb 2026
Urgent: Health, Safety and Utilities Issues at Illovo Country Estate — Immediate Action Required
Urgent: Health, Safety and Utilities Issues at Illovo Country Estate — Immediate Action Required Good day, I am writing to express my serious frustration and concern about multiple unresolved issues at Illovo Country Estate that were misrepresented before we moved in and that now pose health, safety, and daily-living problems. When we signed the lease, the listing explicitly advertised a pool. Before we moved in, we were told the pool was under repair and that it would be sorted by the end of January. That deadline has passed and the pool remains unusable: the water is green and there is a dead cat in the pool that has been rotting for weeks. This is a clear health and safety risk for residents and visitors and is unacceptable. We were also assured—based on information given—that the property was 100% off-grid and that we would not experience electricity problems, I did query this as I saw complaints on Hello Peter. Instead, we are regularly without power for up to nine hours a day. This is causing major disruption: my son is home-schooling and cannot reliably attend lessons or complete schoolwork; when I come home from work, we cannot cook a meal because there is no power; and the power is often off before we leave in the morning. This level of service is not what we were promised and is not acceptable for a rented home. We have had no electriciy for over 24hrs all our foods have gotten spoilt. Myself and all the other tenents are very unhappy nothing is getting done always empty promises. I am going to with hold my rent until EVERYTHING has been repaired and sorted and We have ALL been compensated, I sent them this email below this morning: I am writing to express my extreme dissatisfaction with the ongoing failures in the estate’s services and to demand immediate action and compensation. The situation has become unacceptable. Summary of problems • Power outage: We have been without power for more than 24 hours. • Food spoilage: All food in my fridge and freezer has gone off; I expect compensation for the full replacement cost. • Education disruption: My son is unable to attend his online schooling because of the power outage. • Swimming pool hazard: The pool remains green, contains a dead cat, and presents a serious health and safety risk; nothing has been done to address this. • Repeated maintenance failures: Slade’s curtain rail in his room is still broken; this is the third time this issue has occurred. • Laundry disruption: Because of the lack of electricity, I will be forced to take our laundry to a laundromat and expect reimbur*****t for those costs. • General concerns: There appears to be poor coordination and inadequate competence among the workers responsible for maintenance and estate services. Remedies requested 1. Immediate restoration of power and a clear timeline for when power will be stable and reliable across the estate. 2. Removal and professional cleaning of the pool, including safe disposal of the animal and treatment to make the pool safe for residents. Provide a schedule for when this will be completed. 3. Compensation for spoiled food. 4. Reimbur*****t for laundry expenses incurred while estate facilities are unavailable. 5. Permanent repair of Slade’s curtain rail and assurance that recurring maintenance issues will be addressed properly. 6. A written plan explaining what steps will be taken to ensure the estate is run as advertised, including timelines and responsible contacts for each item above. Rent and next steps I will withhold rent payments until these issues are resolved and appropriate compensation has been provided. I expect a formal response with a clear action plan and timelines. I will be available tonight at 6:00 PM for a meeting to discuss these matters in person. Please confirm that you can attend and provide the name(s) of any maintenance or management staff who will join. If I do not receive a satisfactory response, I will consider further steps to protect my family’s health, safety, and rights. As this is breach of contract on your side and false adverti*****t All they give us all there is false promises.
1 reviews | Active since Feb 2026
Urgent: Health, Safety and Utilities Issues at Illovo Country Estate — Immediate Action Required
Urgent: Health, Safety and Utilities Issues at Illovo Country Estate — Immediate Action Required Good day, I am writing to express my serious frustration and concern about multiple unresolved issues at Illovo Country Estate that were misrepresented before we moved in and that now pose health, safety, and daily-living problems. When we signed the lease, the listing explicitly advertised a pool. Before we moved in, we were told the pool was under repair and that it would be sorted by the end of January. That deadline has passed and the pool remains unusable: the water is green and there is a dead cat in the pool that has been rotting for weeks. This is a clear health and safety risk for residents and visitors and is unacceptable. We were also assured—based on information given—that the property was 100% off-grid and that we would not experience electricity problems, I did query this as I saw complaints on Hello Peter. Instead, we are regularly without power for up to nine hours a day. This is causing major disruption: my son is home-schooling and cannot reliably attend lessons or complete schoolwork; when I come home from work, we cannot cook a meal because there is no power; and the power is often off before we leave in the morning. This level of service is not what we were promised and is not acceptable for a rented home. We have had no electriciy for over 24hrs all our foods have gotten spoilt. Myself and all the other tenents are very unhappy nothing is getting done always empty promises. I am going to with hold my rent until EVERYTHING has been repaired and sorted and We have ALL been compensated, I sent them this email below this morning: I am writing to express my extreme dissatisfaction with the ongoing failures in the estate’s services and to demand immediate action and compensation. The situation has become unacceptable. Summary of problems • Power outage: We have been without power for more than 24 hours. • Food spoilage: All food in my fridge and freezer has gone off; I expect compensation for the full replacement cost. • Education disruption: My son is unable to attend his online schooling because of the power outage. • Swimming pool hazard: The pool remains green, contains a dead cat, and presents a serious health and safety risk; nothing has been done to address this. • Repeated maintenance failures: Slade’s curtain rail in his room is still broken; this is the third time this issue has occurred. • Laundry disruption: Because of the lack of electricity, I will be forced to take our laundry to a laundromat and expect reimbur*****t for those costs. • General concerns: There appears to be poor coordination and inadequate competence among the workers responsible for maintenance and estate services. Remedies requested 1. Immediate restoration of power and a clear timeline for when power will be stable and reliable across the estate. 2. Removal and professional cleaning of the pool, including safe disposal of the animal and treatment to make the pool safe for residents. Provide a schedule for when this will be completed. 3. Compensation for spoiled food. 4. Reimbur*****t for laundry expenses incurred while estate facilities are unavailable. 5. Permanent repair of Slade’s curtain rail and assurance that recurring maintenance issues will be addressed properly. 6. A written plan explaining what steps will be taken to ensure the estate is run as advertised, including timelines and responsible contacts for each item above. Rent and next steps I will withhold rent payments until these issues are resolved and appropriate compensation has been provided. I expect a formal response with a clear action plan and timelines. I will be available tonight at 6:00 PM for a meeting to discuss these matters in person. Please confirm that you can attend and provide the name(s) of any maintenance or management staff who will join. If I do not receive a satisfactory response, I will consider further steps to protect my family’s health, safety, and rights. As this is breach of contract on your side and false adverti*****t All they give us all there is false promises.