Poor Service Complaint towards All Technology Solutions

We approached All Technology Solutions on or about the 22nd of November 2018 for telecommunications services. We accepted the services and quote provided to us for the specified services and paid a deposit of R 3075.00 on the 23rd of November 2018. No technician or person came to see us regarding installations or to see the lay out of our offices. All Technology Solutions Service Agreement clearly state that within 72 hours of payment, a technician will be on site, and this never transpired. To our surprise we also had to find out that All Technology Solutions can not provide us with a data service, even after this is what the purpose was for making use of their services together with telecommunication services. We then opted to cancel our services with All Technology Solutions on the 6th of December 2018 and requested our deposit to be paid back to us, to which they requested our banking details for the refund of the deposit on the 6th of December 2018.

On the 13th of December 2018 we inquired about the refund of the deposit, to which All Technology Solutions rep**** that there were curtain installation costs involved and that this is now with Donavan the owner of the company who will revert back to us by 14th of December 2018 via e-mail, Yet no one can provide us with any detail of what installations have been done.

There were no installations done of any nature at all. No service was provided at all in any way or form, to the services we required.

This is by far the worst service we have received form this service provider.