Complain

Formal Complaint Letter SUBJECT: UNACCEPTABLE ******ION & PREDATORY HIDDEN CUSTOMS FEES – COMPLAINT AGAINST ALIEXPRESS & MEILI LOGISTICS TO ALIEXPRESS MANAGEMENT AND CONSUMER RELATIONS, I am writing this letter in absolute disgust and fury regarding the outrageous, predatory hidden fee structure on AliExpress for South African buyers. I ordered products using my own hard-earned savings, expecting the checkout total to be the final price. Instead, my orders have been held hostage by your courier partners demanding exorbitant, unannounced customs release fees! I already paid an insane R359.80 in customs clearance to Meili Logistics for my first package (***), which was already near the price of the item itself! To make matters worse, I am now being slapped with ANOTHER hidden R94 clearance fee on a separate tiny charger (***) that cost barely R100 to begin with! This is absolute highway *******, ******ion, and complete negligence on your part. Unlike legitimate international shopping platforms operating in South Africa (like Shein and Temu) that calculate and collect import VAT transparently at checkout, AliExpress hides these massive fees and leaves local customers trapped in a financial **** upon arrival. To add insult to injury, your system completely blocks me from requesting an immediate refund while my money is tied up, forcing me to wait 10 days while your rogue courier holds my items hostage! HERE IS WHAT IS HAPPENING RIGHT NOW: I am REFUSING to pay another single cent to your couriers. The package is being refused and returned to sender. I demand a FULL REFUND for my orders the exact second my dispute window opens. Fix your dishonest shipping practices, start disclosing prepaid customs duties upfront like your competitors, and stop taking advantage of South African buyers! Order Tracking Numbers: *** & *** Account Name: Lesedi Morake UNSATISFIED AND FURIOUS CUSTOMER, Lesedi Morake