Sep '26 - Oct '26
Frequently Asked Questions About Ali express
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Hellopeter has tracked Ali express across 2 reviews. Ali express hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Ali express? Write a review to help others decide.
Recent reviews (2)
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Share Your Experience1 reviews | Active since Oct 2026
Complain
Formal Complaint Letter SUBJECT: UNACCEPTABLE ******ION & PREDATORY HIDDEN CUSTOMS FEES – COMPLAINT AGAINST ALIEXPRESS & MEILI LOGISTICS TO ALIEXPRESS MANAGEMENT AND CONSUMER RELATIONS, I am writing this letter in absolute disgust and fury regarding the outrageous, predatory hidden fee structure on AliExpress for South African buyers. I ordered products using my own hard-earned savings, expecting the checkout total to be the final price. Instead, my orders have been held hostage by your courier partners demanding exorbitant, unannounced customs release fees! I already paid an insane R359.80 in customs clearance to Meili Logistics for my first package (***), which was already near the price of the item itself! To make matters worse, I am now being slapped with ANOTHER hidden R94 clearance fee on a separate tiny charger (***) that cost barely R100 to begin with! This is absolute highway *******, ******ion, and complete negligence on your part. Unlike legitimate international shopping platforms operating in South Africa (like Shein and Temu) that calculate and collect import VAT transparently at checkout, AliExpress hides these massive fees and leaves local customers trapped in a financial **** upon arrival. To add insult to injury, your system completely blocks me from requesting an immediate refund while my money is tied up, forcing me to wait 10 days while your rogue courier holds my items hostage! HERE IS WHAT IS HAPPENING RIGHT NOW: I am REFUSING to pay another single cent to your couriers. The package is being refused and returned to sender. I demand a FULL REFUND for my orders the exact second my dispute window opens. Fix your dishonest shipping practices, start disclosing prepaid customs duties upfront like your competitors, and stop taking advantage of South African buyers! Order Tracking Numbers: *** & *** Account Name: Lesedi Morake UNSATISFIED AND FURIOUS CUSTOMER, Lesedi Morake
1 reviews | Active since Oct 2026
Complain
Formal Complaint Letter SUBJECT: UNACCEPTABLE ******ION & PREDATORY HIDDEN CUSTOMS FEES – COMPLAINT AGAINST ALIEXPRESS & MEILI LOGISTICS TO ALIEXPRESS MANAGEMENT AND CONSUMER RELATIONS, I am writing this letter in absolute disgust and fury regarding the outrageous, predatory hidden fee structure on AliExpress for South African buyers. I ordered products using my own hard-earned savings, expecting the checkout total to be the final price. Instead, my orders have been held hostage by your courier partners demanding exorbitant, unannounced customs release fees! I already paid an insane R359.80 in customs clearance to Meili Logistics for my first package (***), which was already near the price of the item itself! To make matters worse, I am now being slapped with ANOTHER hidden R94 clearance fee on a separate tiny charger (***) that cost barely R100 to begin with! This is absolute highway *******, ******ion, and complete negligence on your part. Unlike legitimate international shopping platforms operating in South Africa (like Shein and Temu) that calculate and collect import VAT transparently at checkout, AliExpress hides these massive fees and leaves local customers trapped in a financial **** upon arrival. To add insult to injury, your system completely blocks me from requesting an immediate refund while my money is tied up, forcing me to wait 10 days while your rogue courier holds my items hostage! HERE IS WHAT IS HAPPENING RIGHT NOW: I am REFUSING to pay another single cent to your couriers. The package is being refused and returned to sender. I demand a FULL REFUND for my orders the exact second my dispute window opens. Fix your dishonest shipping practices, start disclosing prepaid customs duties upfront like your competitors, and stop taking advantage of South African buyers! Order Tracking Numbers: *** & *** Account Name: Lesedi Morake UNSATISFIED AND FURIOUS CUSTOMER, Lesedi Morake
1 reviews | Active since Jun 2019
Poor service level from Ali express
Good day, Any advice or guidance on the matter below would be greatly appreciated. I purchased a product through AliExpress, but unfortunately received an incorrect item. After several communications with the seller, the seller acknowledged that the wrong product was sent and instructed me to return the item via my local post office before a refund could be processed. I have already visited five different local post offices in an attempt to arrange the return, but unfortunately, I no postal office is able to do so. I have also investigated commercial courier services; however, the cost of returning the item is approximately 5–10 times the value of the product itself, making the return commercially impractical. At this stage, I am being told that there will be no return and no refund, despite the seller acknowledging that the incorrect product was supp****. I would greatly appreciate any advice on how I can resolve this matter or escalate the issue with AliExpress. Thank you in advance for your assistance.
1 reviews | Active since Jun 2019
Poor service level from Ali express
Good day, Any advice or guidance on the matter below would be greatly appreciated. I purchased a product through AliExpress, but unfortunately received an incorrect item. After several communications with the seller, the seller acknowledged that the wrong product was sent and instructed me to return the item via my local post office before a refund could be processed. I have already visited five different local post offices in an attempt to arrange the return, but unfortunately, I no postal office is able to do so. I have also investigated commercial courier services; however, the cost of returning the item is approximately 5–10 times the value of the product itself, making the return commercially impractical. At this stage, I am being told that there will be no return and no refund, despite the seller acknowledging that the incorrect product was supp****. I would greatly appreciate any advice on how I can resolve this matter or escalate the issue with AliExpress. Thank you in advance for your assistance.