Albany poor service at Khuma Northwest

I am receiving a horrible treatment from one of their reps named Job. Ever since I asked for an exchange of bread Albany hasn't been delivering bread to my shop, they pass it as if it doesn't exist and the other day I asked my cleaner to call them from a shop diagonal opposite to mine and they still didn't bother to deliver a bread. O would like to understand why are there double standards and this appealing behaviour from a business that is supposed to be professional and deliver bread toy store everyday