Based on recent customer reviews, Albany Bakery is drawing consistent criticism across product quality, food safety and driver conduct. Shoppers describe doughy, thin, wet slices, loaves smelling rotten before the sell by date, visible mould, and foreign objects including insects found inside bread. Delivery truck drivers are accused of reckless driving, collisions and verbal abuse near Bela-Bela and Witfield. Emails and calls to Albany and Tiger Brands reportedly go unanswered. A few customers still praise the taste and the discontinued Ultima loaf.
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Albany Bakery
What do customers say about Albany Bakery?
Based on recent customer reviews, Albany Bakery is drawing consistent criticism across product quality, food safety and driver conduct. Shoppers describe doughy, thin, wet slices, loaves smelling rotten before the sell by date, visible mould, and foreign objects including insects found inside bread. Delivery truck drivers are accused of reckless driving, collisions and verbal abuse near Bela-Bela and Witfield. Emails and calls to Albany and Tiger Brands reportedly go unanswered. A few customers still praise the taste and the discontinued Ultima loaf.
Is Albany Bakery trustworthy?
Albany Bakery has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Albany Bakery across 174 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
horrible moldy bread
every. single. loaf we buy within 2 days there is mold. it is DISGUSTING that they lie on the packet talking about "freshness" yet the bread never seems to last longer than a week. albany needs to stop putting expired bread in their packets and just give us fresh bread. sick of the lies and waste of money.
1 reviews | Active since Mar 2024
horrible moldy bread
every. single. loaf we buy within 2 days there is mold. it is DISGUSTING that they lie on the packet talking about "freshness" yet the bread never seems to last longer than a week. albany needs to stop putting expired bread in their packets and just give us fresh bread. sick of the lies and waste of money.
1 reviews | Active since Jan 2014
Wet, Doughy, Paper thin Albany regular and toaster bread
Why is the bread so thin and almost like it is not baked properly. It feels very doughy. I can't even hold the bread properly when I make a sandwich. It just flops about. It's so thin that it can't hold the food you used to put together the sandwich. The toaster loaf was my favourite and it's a different texture now. It tears up when buttering it. Doesn't toast well. It's wet almost. What have you don't to the original production of the bread? It's a staple and we are paying a lot for it and somehow you don't care about the quality anymore. Wet, paper thin slices are such a slap in the face to people who are struggling just to put food on the table. Shrinkflation on bread is disgusting and bizarre.
1 reviews | Active since Jan 2014
Wet, Doughy, Paper thin Albany regular and toaster bread
Why is the bread so thin and almost like it is not baked properly. It feels very doughy. I can't even hold the bread properly when I make a sandwich. It just flops about. It's so thin that it can't hold the food you used to put together the sandwich. The toaster loaf was my favourite and it's a different texture now. It tears up when buttering it. Doesn't toast well. It's wet almost. What have you don't to the original production of the bread? It's a staple and we are paying a lot for it and somehow you don't care about the quality anymore. Wet, paper thin slices are such a slap in the face to people who are struggling just to put food on the table. Shrinkflation on bread is disgusting and bizarre.
1 reviews | Active since Feb 2022
raw/unbaked low GI bread
We bought this low GI white bread, its the green plastic one. on more than 1 occassion the bread was like dough. I phoned the number as well as sent an email. to date zero response. What pathetic customer service.
1 reviews | Active since Feb 2022
raw/unbaked low GI bread
We bought this low GI white bread, its the green plastic one. on more than 1 occassion the bread was like dough. I phoned the number as well as sent an email. to date zero response. What pathetic customer service.
1 reviews | Active since Jul 2026
Poor service
I complained to the Albany driver ( P79) on the 29th of June 2026 ,that he promised to exchange stale expired bread for a week ago,,, thereafter since that day he passes my shop today, is the 06 of July I followed, chased him and took pictures of the registration and fleet number whilst I was taking pictures he showed me a mid finger told me there's nothing I'll do to him.. registration DC 21 BD Gp
1 reviews | Active since Jul 2026
Poor service
I complained to the Albany driver ( P79) on the 29th of June 2026 ,that he promised to exchange stale expired bread for a week ago,,, thereafter since that day he passes my shop today, is the 06 of July I followed, chased him and took pictures of the registration and fleet number whilst I was taking pictures he showed me a mid finger told me there's nothing I'll do to him.. registration DC 21 BD Gp
1 reviews | Active since Mar 2021
Albany Bread with hazards
On the 1 st of July 2026 I bought brown Albany bread from USave Alliance and we ate almost all slices only to find the few left slices with black “staff”, like burnt material.. some came from inside through chewing.. I have pics of the bread …
1 reviews | Active since Mar 2021
Albany Bread with hazards
On the 1 st of July 2026 I bought brown Albany bread from USave Alliance and we ate almost all slices only to find the few left slices with black “staff”, like burnt material.. some came from inside through chewing.. I have pics of the bread …
1 reviews | Active since Dec 2021
SUBJECT: COMPLAINT REGARDING RECKLESS DRIVING, PUBLIC ENDANGERMENT, AND VERBAL ABUSE BY ALBANY TRUCK DRIVER – REG: MH 58 WR GP
1. Incident Details Date: Saturday, [Insert Date of Incident] Date: 30 May 2026 Time: 17:15 Location: Main Street, entering Bela-Bela from Modimolle Vehicle Involved: Albany Delivery Truck Registration Number: MH 58 WR GP 2. Description of the Incident While driving with my family on the main road entering Bela-Bela from Modimolle, the driver of the above-mentioned Albany truck began tailgating my vehicle so closely that his cabin obstructed any view of him in my rearview mirror. I was in the right lane, with another vehicle slightly ahead of me in the left lane. The driver then executed a highly reckless maneuver: he swerved into the left lane and immediately cut directly back into the right lane in front of me. This action forced my vehicle toward the oncoming traffic lane. I was required to brake heavily to avoid a severe collision. Following this, the driver proceeded through the next two consecutive Stop streets down the road without slacking speed or attempting to stop, showing a complete disregard for traffic laws and public safety. 3. Driver Confrontation and Verbal Abuse I managed to catch up with the truck at the Engen fuel station in Bela-Bela. When I approached the driver to inform him that his reckless behavior would be reported, he responded with extreme arrogance and told me to "Fk off." This behavior is entirely unacceptable for an individual operating a heavy commercial vehicle branded with the Albany name. 4. Failure of Corporate Communications Following this incident, I attempted to contact various depots and head offices to report this driver. The communication systems across Tiger Brands and Albany are completely broken. I spent considerable time calling the following numbers with zero assistance, incorrect details, or no answer at all: Bela-Bela Depot: *** (Unresponsive) Albany Head Office: ***(No assistance) Albany Pretoria: Unable to provide a local number or help. Other numbers tried with no reply or resolution: ***, ***, ***, *** / ***, ***. 5. Demand for Action As a major corporate entity, Tiger Brands cannot afford to have drivers on public roads who actively endanger families and treat citizens with vulgar contempt, nor can it afford to shield them via non-functional customer service lines. I request that this matter be escalated to your Logistics/Fleet Manager and Human Resources Department immediately. I expect: A formal investigation into the driver operating vehicle MH 58 WR GP at the specified date and time. Disciplinary action aligned with the threat this driver posed to public safety. Written confirmation of receipt of this complaint and an update on the actions taken. I look forward to your urgent response. Sincerely, Mr. L.J. Swart Contact: ***
1 reviews | Active since Dec 2021
SUBJECT: COMPLAINT REGARDING RECKLESS DRIVING, PUBLIC ENDANGERMENT, AND VERBAL ABUSE BY ALBANY TRUCK DRIVER – REG: MH 58 WR GP
1. Incident Details Date: Saturday, [Insert Date of Incident] Date: 30 May 2026 Time: 17:15 Location: Main Street, entering Bela-Bela from Modimolle Vehicle Involved: Albany Delivery Truck Registration Number: MH 58 WR GP 2. Description of the Incident While driving with my family on the main road entering Bela-Bela from Modimolle, the driver of the above-mentioned Albany truck began tailgating my vehicle so closely that his cabin obstructed any view of him in my rearview mirror. I was in the right lane, with another vehicle slightly ahead of me in the left lane. The driver then executed a highly reckless maneuver: he swerved into the left lane and immediately cut directly back into the right lane in front of me. This action forced my vehicle toward the oncoming traffic lane. I was required to brake heavily to avoid a severe collision. Following this, the driver proceeded through the next two consecutive Stop streets down the road without slacking speed or attempting to stop, showing a complete disregard for traffic laws and public safety. 3. Driver Confrontation and Verbal Abuse I managed to catch up with the truck at the Engen fuel station in Bela-Bela. When I approached the driver to inform him that his reckless behavior would be reported, he responded with extreme arrogance and told me to "Fk off." This behavior is entirely unacceptable for an individual operating a heavy commercial vehicle branded with the Albany name. 4. Failure of Corporate Communications Following this incident, I attempted to contact various depots and head offices to report this driver. The communication systems across Tiger Brands and Albany are completely broken. I spent considerable time calling the following numbers with zero assistance, incorrect details, or no answer at all: Bela-Bela Depot: *** (Unresponsive) Albany Head Office: ***(No assistance) Albany Pretoria: Unable to provide a local number or help. Other numbers tried with no reply or resolution: ***, ***, ***, *** / ***, ***. 5. Demand for Action As a major corporate entity, Tiger Brands cannot afford to have drivers on public roads who actively endanger families and treat citizens with vulgar contempt, nor can it afford to shield them via non-functional customer service lines. I request that this matter be escalated to your Logistics/Fleet Manager and Human Resources Department immediately. I expect: A formal investigation into the driver operating vehicle MH 58 WR GP at the specified date and time. Disciplinary action aligned with the threat this driver posed to public safety. Written confirmation of receipt of this complaint and an update on the actions taken. I look forward to your urgent response. Sincerely, Mr. L.J. Swart Contact: ***
1 reviews | Active since Mar 2024
Albany bakery ignorance on my car hit by one of their drivers
An Albany bakery hit my car while it was parked on 11 march around 13:58 I send emails to report I send them even theirs drivers details but they never responded now I am suffering I must look for money to pay for the damage Albany bakery employ drivers who know how to drive not learners also I need my car to be repaired I have evidence I send you sms emails you never came back to me is that how your treat the poor ones after hurting them since 11 march not even a response
1 reviews | Active since Mar 2024
Albany bakery ignorance on my car hit by one of their drivers
An Albany bakery hit my car while it was parked on 11 march around 13:58 I send emails to report I send them even theirs drivers details but they never responded now I am suffering I must look for money to pay for the damage Albany bakery employ drivers who know how to drive not learners also I need my car to be repaired I have evidence I send you sms emails you never came back to me is that how your treat the poor ones after hurting them since 11 march not even a response
1 reviews | Active since Apr 2017
Albany driver damaged my car
Sunday morning around 10am I was hit by Albany baker driver who skipped the robot, I didn't see him coming and from the damages of my car I don't think he stopped by the robot, I sent an email yesterday morning to tigers brands and auto response said I will contacted within 24hrs but it hasn't happened, I need to know their claim process to prevent my claim from being late
1 reviews | Active since Apr 2017
Albany driver damaged my car
Sunday morning around 10am I was hit by Albany baker driver who skipped the robot, I didn't see him coming and from the damages of my car I don't think he stopped by the robot, I sent an email yesterday morning to tigers brands and auto response said I will contacted within 24hrs but it hasn't happened, I need to know their claim process to prevent my claim from being late