Albany bakeries not refunding my money!!!

We had mistakenly paid monies to Albany & it is taking forever to have our money refunded. We have been liaising with Ishara Moodley from the Pietermaritzburg branch of Albany for the past 3 weeks & she had referred us to a Mr Annil Adithpersad in the Johannesburg H/O of Albany Bakeries last week. We have left numerous messages but still have no joy with assistance for our refund. The landline no. rings continuously & Mr Adithpersad doesn't answer our mobile calls to him. This is unacceptable & the service from this enormous corporation is pathetic!! Could someone in the senior management please assist us.