sB
stephan B
1 reviews | Active since Jan 2022
02 Jan 2024, 09:09
Review 1: More than satisfied
Until November of 2023 I would have rated APS with at least 4 stars.
Incredibly convenient. 99% of the time waiting for one upon arrival at airport to and from destination
Cleaning car a bonus
Rates affordable
In fact, I thought of them as highly professional and their staff always treated one well.
I recommended them to many people in my workplace and family
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stephan B's updateReviewer Update
02 Jan 2024, 09:14REVIEW 2:
BUT... in November my car was left with them again. This time the door handle at the driver's side was broken when the car returned.
Suddenly the friendly and respectful treatment changed.
The manager or director told me the Terms and Conditions specify that they do not take responsibility.
He said the door handle was glued on, which is nonsense. I bought the car two years ago and never had problems with the door handle, nor was it ever glued back on.
He also gave a strange explanation that it was broken from inside, which is not the case.
But, it was in proper working order when the car was dropped there, and returned by his staff, broken.
We had a few to and fro voice messages but i realized it was going nowhere, because there was no intention to assist, or rectify the matter; not even to negotiate meeting one halfway.
I am very disappointed, because until that point I rated them very highly.
Now i am left with no choice but to find another services, and to warn colleagues and friends that APS is okay until they break your car, and then they do not take any responsibility.
BUT... in November my car was left with them again. This time the door handle at the driver's side was broken when the car returned.
Suddenly the friendly and respectful treatment changed.
The manager or director told me the Terms and Conditions specify that they do not take responsibility.
He said the door handle was glued on, which is nonsense. I bought the car two years ago and never had problems with the door handle, nor was it ever glued back on.
He also gave a strange explanation that it was broken from inside, which is not the case.
But, it was in proper working order when the car was dropped there, and returned by his staff, broken.
We had a few to and fro voice messages but i realized it was going nowhere, because there was no intention to assist, or rectify the matter; not even to negotiate meeting one halfway.
I am very disappointed, because until that point I rated them very highly.
Now i am left with no choice but to find another services, and to warn colleagues and friends that APS is okay until they break your car, and then they do not take any responsibility.
sB
stephan B's update02 Jan 2024, 09:14
Reviewer Update
REVIEW 2:
BUT... in November my car was left with them again. This time the door handle at the driver's side was broken when the car returned.
Suddenly the friendly and respectful treatment changed.
The manager or director told me the Terms and Conditions specify that they do not take responsibility.
He said the door handle was glued on, which is nonsense. I bought the car two years ago and never had problems with the door handle, nor was it ever glued back on.
He also gave a strange explanation that it was broken from inside, which is not the case.
But, it was in proper working order when the car was dropped there, and returned by his staff, broken.
We had a few to and fro voice messages but i realized it was going nowhere, because there was no intention to assist, or rectify the matter; not even to negotiate meeting one halfway.
I am very disappointed, because until that point I rated them very highly.
Now i am left with no choice but to find another services, and to warn colleagues and friends that APS is okay until they break your car, and then they do not take any responsibility.
BUT... in November my car was left with them again. This time the door handle at the driver's side was broken when the car returned.
Suddenly the friendly and respectful treatment changed.
The manager or director told me the Terms and Conditions specify that they do not take responsibility.
He said the door handle was glued on, which is nonsense. I bought the car two years ago and never had problems with the door handle, nor was it ever glued back on.
He also gave a strange explanation that it was broken from inside, which is not the case.
But, it was in proper working order when the car was dropped there, and returned by his staff, broken.
We had a few to and fro voice messages but i realized it was going nowhere, because there was no intention to assist, or rectify the matter; not even to negotiate meeting one halfway.
I am very disappointed, because until that point I rated them very highly.
Now i am left with no choice but to find another services, and to warn colleagues and friends that APS is okay until they break your car, and then they do not take any responsibility.