Damage to vehicle falls on deaf ears

It has been more than a year since my vehicle was damaged while in the care of APS. After contacting them regularly I got all kinds of excuses about e-mail servers being down which progressed to calls just being ignored. The MD, Alfred Storey, contacted me once to inform me that APS was waiting for the replacement part to my car. That was last year November. Ever since then I have just been ignored.