Not impressed anymore

I have been a customer for 2 years now. When we started with Airband connect, we received good quality and fast internet. The customer service was also great, with a response within hours/the same day. However this has changed since the change to Herotel.

Now there are frequent periods with no internet connectivity or speed so slow that you can barely open a whatsapp message, not to mention even trying to open a webpage -that could easily take 5 min. Watching Netflix is almost impossible. This is not a once-off occurrence - it's been ongoing for the last month. I submit helpdesk tickets, only to get feedback where they ask me to run a speed test. And then nothing else.

This happens despite perfect weather conditions.

On the verge to look for a new service provider.