Disgusting service

We have been trying to sort out the problem with our wifi for 2 days now. Wifi have been slow or not working at all for 5 days.

After 13+ phone calls and many excuses, our wifi is still not working. First we were told that it's issue in our area, then we were told it was our router, next phone call they said it was your router that was faulty. Phoning today, arrogant Donovan told us that it is our Switch, without wanting to listen anything else we say.

When I was finally fed up and wanted someone to come and have a look your technician, Donovan, put the phone down while I'm talking. We were told that no one is working on Saturday, but we must go without wifi and that is unacceptable. Basically we are paying for a service that we don't receive.