Airband, what is happening....

Airband, sorry but you guys deserve this bad publicity. Twice in the last 3 weeks outages. So predictable lately, breakdowns are left for the next day. NO comms. NO feedback. Nope, the paying Customer must call in to log a call. How hard can it be to drop a mail, sms to atleast say you're aware of the issue. Surely if the same tower keeps being problematic, like in my case, isn't time to do a more permanent fix. Or is it time for fools like me, whom pays on time in full from day 1 to look elsewhere. Really disappointed, everyone slowly seems to follow Escom's attitude, towards customers. Oh, the system went down early last night, on calling the centre around 9am, was told I am one of about 10 people affected, but first to call. But not too worry Techs are aware of it...