WORST SERVICE AND COMMUNICATION EVER.

If I could i would give this service -1 stars. We have been delayed for more than 23 hours. At first we had to sit in a hot airplane due to difficulties that caused us that we could not flight. We had to sit in a hot airplane with no air conditioning, water or refreshments. We had to sit from 13h30 unti 17h30 just to hear we have to disembark. From there the circus went on. No communication was givien for the work staff at the airport. This one says we have to go left , then when we arrive then we have to go back to the right side . And so on it continues from floor to floor room to room. We later sat and waited for our bags after 19h00. People with babies didnt have enough diapers in their hand baggage because it would just be an 4 hour flight. After waiting forever for our bags we are told to go to the hotels. No communication given where to go and at what time we are flying. 21H00 everyone is busy pushing to get the first bus to an hotel. 22h00 we arrived at Holiday Inn Sandton. After struggling and standing in lines when we were infront they told us sorry no place available. After that it was a rush of people pushing and going crazy to get the next shuttle to the next hotel with the hope of space. 23h00 we got a room at Southern Sun. 23h00 no food no beverages and the hotel's kitchen is closed. We went to bed without eating and rushed again at 6h30 to the airport to get new passes. We are now supposed to board 12h25 but once again delayed until 13h05. Quickly after a while they told us again we would be delayed until 16h45. We are paying to go to mauritus not to be in Johannesburg. The absolute worst service I have ever experienced.