WORSE SERVICE AND LOST BAGGAGE

I landed on Saturday and will be leaving Thursday morning, once arrived there was no baggage and they said it’s normal and gave me 4000 rupees to get me by for the day, now it’s been two days and still no bags,I have emailed them and no one got back to me, I call the call centre and they can’t even transfer me to a manager. Today I was told they not sure if SA will send my bag, so what am I suppose to wear, worse of all is the air attendant in SA told me they not very kind to black africans and now I realize she was right,how do you decide to not load my baggage and allow me to travel,WORSE AIRLINE AND WORSE SERVICE, A NATIONAL AIRLINE OF ALL.