USELESS Customer Service!

If I could give no stars I would! We booked a trip to Mauritius in June 2020 and it got cancelled due to Covid, we then changed it to July 2021 when it got cancelled again. We requested Air Mauritius to send us an email simply stating that they are not going to refund the airline tickets so that my Travel Insurance can pay out what we are owed, it has been over a year and Air Mauritius keep sending these generic emails that they will revert back. I have officially had ENOUGH!!!!!! YOU ARE *****ING MY MONEY AIR MAURITIUS! I will not stop and will post on every aspect of social media until this is resolved and I get my money (that is rightfully mine) back!