Bad service

Due to flight cancelations from the airlines side we had to book a hotel in order to stay over. Air Mauritius said we need to pay the accommodation and they will refund it. It has now been over a two months after sending the claim and the only reply we received so far was the automated one stating they ate working on our claim.Spoke to a rude lady at Air Mauritius in JhB today.her comment was their is nothing she can do she is in Jhb and we will have to wait for them to get back to us.